Medicaid Expansion

Under health care reform, Medicaid is the key building block to expanding coverage to more than 16 million individuals.  We understand the challenges states face in effectively dealing with increased program volumes.  MAXIMUS provides practical and costs effective solutions to accommodate these increasing demands. 

MAXIMUS offers states unparalleled experience in Medicaid. Since the beginning of Medicaid managed care, MAXIMUS has partnered with states to provide:

• Easy ways to enroll consumers
• Effective educational materials
• Convenient, friendly and comprehensive customer support

Outreach & Education

We understand that multi-channel access and good communication is essential when helping Medicaid consumers make health plan choices. 

We make enrolling easy and convenient. Our educational materials communicate complex health information in a consumer-friendly manner.  We empower consumers with communications  materials to make the best health plan choices.   Our enrollment programs average an 80%+ consumer choice rate – meaning that more than 80% of consumers have made a well-informed health plan decision based on our objective and responsive services.  Most importantly, our professionals live and work in the communities we serve and thoroughly understand the needs of consumers.

Medicaid Enrollment & Expansion

The addition of more than 16 million people to Medicaid programs across the county will put enormous demands on states with limited resources.  We can provide state clients with:

• Technology and business processes (Web, mail, fax, call centers) that support eligibility and consumer-selected enrollment to health insurance plans
• Personal and self-service customer assistance
• Multiple options of applying and renewing services
• Accurate and timely eligibility determination and tracking
• Technology-enhanced processes to reduce manual labor

Reaching Underserved Populations

Individuals who have access to services that support preventative care maintain healthier lives, but far too many individuals who are eligible for Medicaid are not enrolled.  We help states connect with hard-to-reach, underserved populations to improve access to preventative and primary health care.  We partner with states to:

• Target outreach efforts
• Create easy-to-use traditional and online educational materials
• Offer friendly, helpful customer service